FREQUENTLY ASKED QUESTIONS

We understand and empathize with the concerns you may have before booking your first Duniya Safari trip. Hence, we have answered the most burning questions below. We hope this helps you to understand us better about how we do things and how it impacts you.

Pre-travel

Our motto is Holidays – Made Simple. So, you can simply use our Destination Finder Tool to search for your dream vacation spot. You can also navigate through our Hottest Deals, Trending Destination or Holiday Theme sections to check out our dynamic offerings.

Our website is chock-full with itineraries, but each one is really a suggestion — a guideline of what you can do rather than a rigid list of what you must do. You can certainly duplicate them exactly if you like what you see, but they’re so far from being “ironclad” that they’re essentially fluid. Totally adaptable, and as open to change as your preferences mandate. Finally, Destination Expert from DNS will work with you to develop something completely unique from the instant you submit an inquiry using our Enquiry Customize form or our ChatBot.

You can always bypass our forms and sample itineraries and contact us by email, phone or whatsApp.

So, if you’ve always wanted to drive throughout Switzerland enjoying the pristine panoramas, simply let us know when you’d want to do it, and we’ll get you fuelled up…

 

 

 

 

 

 

 

 

 

 

 

 

In most cases, you’ll receive your initial itinerary within 24 hours of contacting us.

  • First, we’ll arrange a call to get to know you and your fellow travellers. In this call, we’ll inquire about your interests and travel preferences, as well as bounce off ideas for your favoured destinations.
  • Next, we’ll tailor a customized holiday package and send it over within 24 hours of our first call. You can then fine-tune your trip as much as you like before confirming.
  • Lastly, once we incorporate your desired modifications and requests, we will send the final itinerary for your approval.

The planning process may prolong if your requirements are more complicated. However, as we specialize in ultimate customized international trips, we make sure to take every bit of your suggestion into consideration before pitching your bespoke tour package.

 

All of our itineraries are custom-built by our Destination Experts after carefully considering your requirements. Those displayed on our website are meant to inspire you, and give you an idea of what we can do. As soon as we’ve had our initial telephonic session, your Destination Expert will begin curating your customized holiday package as per your desire.

Example: If you are interested in our Paris honeymoon package, you can either request for the one showcased on our website, or add or deduct any of the elements given in the package, or have your Destination Expert design the package from scratch; exclusively as per your inclination.

We design trips of any duration or complexity. So, if you’re looking for a Maldives Honeymoon Package for a weekend getaway or a Europe tour package for an extended family vacation, we will arrange and execute it all.

YES. We will book all your internal flights of the land package. However, you have the flexibility to book your own domestic and international flight, should you opt to. Else, we can take of everything end-to-end and relieve you of any stress. Simply let us know.

After you have approved your final itinerary and paid the booking amount, we will make the initial reservation of your hotels and activities and purchase the intercity transfers. We will connect you to our affiliated visa partner and initiate your visa process. Your Destination Expert will create a whatsapp travel group for you and your fellow travellers and introduce you to the Customer Dedication Personnel. All your queries and updates about your visa process, payment alerts, and any important relevant information will be conveyed via this WhatsApp group. Once your final payment is complete and the date of departure draws near, we’ll send your final travel documents and set up a pre-departure call to clarify any last-minute queries.

Yes, of course. We’re highly flexible and recognise that fresh ideas may arise as the weeks progress. Simply toss them our way and we will accommodate them optimally.

Payment

Your payment plan with periodic instalments will be shared with you once you finalize your itinerary. The complete amount is payable 21 days prior to your scheduled departure date. If your booking is made less than 21 days before departure, the entire price of the trip is due within a week of your reservation. Prices are quoted in Indian currency and the payments can be paid by bank transfer, debit or credit card and UPI. You can read our complete booking conditions here.

Example: You have booked an Italy tour package for 21 May, 2022 on 15 March, 2022. Your payment schedule will consist of a total of 4-5 periodic instalments to be completed by 1 May, 2022.

Please note that while we design the payment schedule taking your convenience into consideration, timely payment is necessary as the same is forwarded to our contracted suppliers. Sorry for being so official on this point, but we want to ensure that your vacation goes smoothly without any hassles.

You can pay for your international holiday package via bank transfer (IMPS/NEFT/RTGS), payment gateway (all major credit/debit cards), or UPI as per your convenience.

We at Duniya Safari pride ourselves at our industry wide best pricing of our itineraries. Bespoke travel is not cheap – however, it is our competitive advantage that we are able to offer premium service while meeting your expectations. We have recourse to agreements, mutual trust and goodwill of local partners and guides that allow us to source extraordinary experiences at optimal pricing.

 

No two Duniya Safari trips are identical – for the effort, care and expertise invested in your itinerary is tailored to fit your expectations perfectly. We understand the value of your money. Thus, we thrive to deliver a seamless experience; right from the moment you contact us to the end of your dream vacation.

The contracted rates that we receive from our suppliers come under the purview of a legally enforceable confidentiality agreement with them. As such, we are unable to provide the exact price breakdown. However, we will always make every effort to provide the clarity you need to confidently book your international holiday package with us.

At Duniya Safari, there are no hidden fees. Your final customized international holiday package is priced inclusive of all Indian taxes. Exclusions, if any, are explicitly mentioned. You will pay only after you are 100% satisfied with our itinerary and only for your actual vacation.

Service

Our Destination Experts are the foundation of our company. They are well versed in the in-depth knowledge of the destinations and know them inside and out. They are passionate about travel and specialize in complex logistical expertise. They are up to date with the rules and regulations, customs, and culture of their destination as well as the current news.

Once they connect with you to understand and design your itinerary, your Destination Expert will invest exhaustive hours to research, source and build the perfect itinerary for you. They delight in complicated itineraries and specialize in complex routings. Their love for travel and vested personal interest translates to a dedicated designed itinerary.

You can connect with our Duniya Safari team here.

The Customer Dedication Personnel is an exclusive team put together for the sole purpose of providing dedicated after-sales service to our clients. Once you confirm your booking with us, your Destination Expert will introduce and connect with an executive of the Customer Dedication Personnel on your whatsapp group. They will be responsible for addressing and resolving all your queries going forward. All your pre-travel, on-travel and post travel concerns will be handled by them This service extends beyond the completion of your trip as they will also keep you updated regularly about our company news, offers and promotions.

Honestly, it depends on case-to-case basis.

Example: You have booked the international flight and hotels for your Italy holiday package on your own and would like us to plan and book the internal transfers and sightseeing activities. We will definitely help you out in such a case. However, if you want us to book just the airport transfers, unfortunately we cannot.

We have no fixed departures. We specialize in novel itineraries. We’re a small company who just love to travel, all of whom are dedicated to creating unique, exciting, and life-changing experiences for our clients. Nothing makes us happier than sharing our love, enthusiasm and knowledge of travel with you; whether you are travelling with a large extended family, your partner on a romantic honeymoon or solo to discover yourself.

Discover 13 reasons why you should go with Duniya Safari here.

Alongside your personal Destination Expert, the Customer Dedication Personnel will be available to assist you throughout your trip over call, mail or WhatsApp. Rest assured; we will be with you at every step of your trip.

During your trip if you are in need of emergency assistance, you’ll find the necessary contact details in your travel documents. If your query is activity related, we recommend calling our local supplier partner as they will be able to provide on the ground solution. For anything that goes beyond this, simply drop a message in your dedicated whatsapp travel group and our Customer Dedication Personnel will attend to it immediately.

Of course, with pleasure. Once you finalize and make your initial payment, we will connect you with our affiliated visa partner. They will provide you with the checklist of all the required documents, assess, verify, and advise you regarding your documentation eligibility, and submit your application. If you have booked a Europe tour package with us, the visa team will schedule your appointment and you have to personally visit the VFS to submit your application as they require biometric verification. Your visa assistance fee is included in your final package price.

While we personally cannot arrange your forex, we will direct you towards appropriate channels who will gladly assist you with your forex.

Travel insurance is a mandatory document for your Europe tour package from India visa application. Your travel insurance is already included in your final package price. For other destinations, we highly recommend you take the insurance to safeguard your trip against unforeseen circumstances. It can be included in your package as a value-added service.

Tourism has evolved post pandemic. It is now mandatory to be vaccinated with a WHO approved covid vaccine. As new regulations are being updated dynamically, your Destination Expert will guide you regarding further details.

Post-travel

Client feedback and review is the backbone of Duniya Safari. We have built our brand purely on the positive feedback of our satisfied clients. We await enthusiastically to hear about our clients’ adventures. Once you are settled down after returning from your vacation, we will reach out to you with our initial feedback form. Then our Customer Dedication Personnel will schedule a convenient time to engage in a telephonic chat to discuss your trip in greater detail. We always encourage our clients to share their experiences on our social media platforms. You can leave your stories on our Google Review page and use the hashtag #LoveDuniyaSafari on our Facebook, Instagram and Twitter handles.

Absolutely; if you desire so. However, we feel that depending on your destination, it is best to assign the relevant Expert as they can bring in their expertise to the table.

Yes, yes, a hundred percent yes. We would absolutely love to plan something special. Just get in touch with your Destination Expert or Customer Dedication Personnel. From private honeymoons to family vacations, solo sojourns to adventure junkie thrills, throw us any challenge and we will create something bespoke. Your wish is our command.

Worry not, your relationship with us is for life. We understand it takes time to consider your next vacation, not to mention the most crucial factor – leave from work. The WhatsApp travel group created for your trip will always be there, and you can drop a message anytime and we will get back to you. We will also regularly update you about our ongoing hottest deals and upcoming promotions and campaigns.

You don’t even have to ask! We ourselves will be clamouring for your pics. A moment of your bespoke trip; frozen in a frame, is one of the nicest gestures that you can gift us. Send them to the Customer Dedication Personnel or just upload on social media with the hashtag #LoveDuniyaSafari and we will treasure them so.

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